1. Privacy Policy
We collect personal information in order to process orders, communicate with you, and improve our services. Rest assured, your data is securely stored and only used for the purposes it was provided for.
What Information Do We Collect?
- Personal Information: Name, address, email, phone number, payment details.
- Order Information: Items purchased, order number, delivery address.
- Usage Information: Information about your visit to our website (e.g., pages visited, IP address).
How We Use Your Information
- To process and fulfill your orders.
- To improve and personalize your shopping experience.
- To communicate with you regarding updates, promotions, and order statuses.
- To comply with legal obligations and safety regulations.
How We Protect Your Information
We use secure servers (SSL encryption) to protect your information during transactions. We do not store your full payment details once your transaction is completed.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as shipping companies and payment processors) solely for the purpose of fulfilling your order.
Cookies
Our website uses cookies to enhance your browsing experience. These help us analyze web traffic, personalize content, and ensure smooth functionality. By using our site, you consent to the use of cookies.
2. Terms & Conditions
By using our website and purchasing from Vapers City, you agree to our terms and conditions outlined below.
Order Process
Once you place an order, we will confirm it via email. Products will be shipped as per the availability and stock status. In case of any delays or issues with your order, we will notify you promptly.
Product Information
We make every effort to ensure that the products we sell are accurately described and correctly priced. However, there may be slight differences in product images or descriptions, which we cannot be held responsible for.
Age Requirement
By purchasing from Vapers City, you confirm that you are over the age of 18 (or the legal age in your country) to purchase and use vaping products. We may ask for proof of age before processing certain orders.
Availability of Products
We strive to maintain an accurate stock inventory, but there may be times when an item is out of stock. If this occurs, we will notify you and offer a substitute, credit, or refund.
Limitation of Liability
Vapers City is not responsible for any damages, losses, or injuries arising from the use of our products. By using our products, you accept all responsibility for their use and care.
3. Shipping Policy
We aim to offer fast and reliable shipping for all orders placed with Vapers City.
Shipping Costs
Shipping costs vary depending on the delivery address and size of your order. Free shipping may be offered for certain promotions.
Order Processing
Orders are processed within 1-2 business days. Once processed, you will receive a tracking number for delivery updates.
Delivery Times
Delivery typically takes 3-5 business days within the Pakistan. International shipping times may vary depending on the destination.
Failed Delivery
If a delivery attempt fails, it is the customer’s responsibility to arrange for re-delivery or pickup. Additional fees may apply for failed delivery attempts.
4. Return & Refund Policy
Please refer to our Return & Refund Policy page for details about how we process returns, exchanges, and refunds.
5. Disclaimer
Vapers City provides information on our website for general purposes only. We do not guarantee the completeness, accuracy, or reliability of the content on our site. All products sold by Vapers City are used at your own discretion and risk.
6. Changes to This Policy
Vapers City reserves the right to update or modify this Privacy & Policy page at any time. Changes will be posted on this page, and we encourage you to review it regularly. Any amendments will become effective as soon as they are published.
7. Contact Information
If you have any questions about these policies, please feel free to contact us at:
- Email: support@vaperscity.com
- Phone: 0313-4360093